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It is necessary to pre-book your pet’s operation. It is important to us to schedule enough time for each operation, to allow that your pet always receives optimal care. We usually need only a few days’ notices. Routine operations are scheduled from Mondays to Fridays.

Please familiarize yourself with our policy regarding Procedure Bookings

In advance of the surgery:

  • If you have any major medical concerns, please schedule an appointment with a doctor for a clinical exam and assessment for the procedure to be performed.
  • Are your pet’s vaccinations up to date?
  • You are welcome to complete the  Agreement to Treatment as well as Pre-Anaesthetic Consent Forms in advance. (this will save you some time the morning of admittance)

The night before surgery:

The morning of surgery:

  • Do not feed your pet, not even treats.
  • Your pet may still have water until 6.00 am the morning of the procedure.
  • Do not give pain medication or prescribed antibiotics. We will administer the necessary medication.
  • If you have completed the pre-admittance forms, please bring it with.
  • For your pet’s protection, please bring your pet on a leash or in a carrier.
  • Please arrive at the hospital between 07.00 and 07.30. Arrangements can be made in advance for earlier admissions.
  • The necessary consent forms must be completed (if not already filled in). Please allow 15 – 30 minutes for the check-in procedure.
  • Leave us a phone number where you can be reached during the day. We will make every effort to call when your pet’s procedure is finished. If you have not heard from us by 15.00, please give us a call on 012 653 4474/2 for an update.

Discharges in the afternoon:

  • Discharges are in the afternoon between 15.30 and 19.00.
  • Discharges are done by our qualified veterinary nurses. If you would like to discuss any concerns with your vet, please make an appointment with your vet.
  • The account must be settled in full with discharge.
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